よくあるご質問｜和歌山県南紀白浜温泉 全室オーシャンビューの宿｜ホテル三楽荘

The check-in time is from 15:00 to 19:30.
Please contact us to receive late check-in information if you feel you'll be checking in later than 19:30.
The check-out time is any time before 10:00 a.m.

Unfortunately, early check-ins are not guaranteed.

Extended checkout is not available.

If you arrive earlier, luggage storage is available free of charge, and you are welcome to utilize our hotel facilities.
We will also look after your luggage after you check out until you are ready to leave.

Your luggage can be shipped to the hotel. Please let us know in advance.
Address: 3078 Shirahama-cho, Nishimuro-gun, Wakayama Prefecture, 649-2211
TEL: +81(0)739-43-1111

YAMATO TRANSPORT's service can be used to ship your luggage securely.
Please ask at the front desk.

Unfortunately, pets are not allowed, and should not be left in any vehicle parked at the hotel.
However, all assistance dogs (guide dogs, hearing dogs, and mobility assistance dogs) are welcome to stay in the room.
Please inform us in advance so we can allocate the most appropriate room for you.

Guests are allowed to bring outside food and beverages into the guestrooms but not to the restaurant.

There is one at the front desk on the first floor. If you need an AED, please ask the front staff.

We accept the following cards for payment: VISA, JCB, Mastercard, American Express, Diners Club International and UnionPay.

You cannot use QR code payments: LINEPay, Alipay and Union Pay.

If you have a free cancellation booking, you won't pay a cancellation fee.
If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee.
Any cancellation fees for a booking are determined by the property.

In Japan, when you use a hot spring, you are subject to a "bath tax".
This tax is collected and used by the local government to promote tourism.
Shirahama Town Bath tax: 150 yen per person per night.

Yes, our complimentary parking is available to all our guests.
When you arrive at the hotel, a valet will help you with your luggage and will park your car.

There is a Lawson, 3 minutes’ walk from the hotel.
There are also another Lawson, Family Mart and 24 hours supermarket, all within a ten-minute walk.

All rooms are non-smoking.
There are two smoking areas in the building (1st floor / 8th floor).
*The smoking area on the 8th floor is exclusively for guests staying in rooms with an open-air bath.
*Please refrain from smoking on the balcony. Heat-not-burn tobacco products are also not permitted.

All rooms at our hotel have baths, except for the standard ReFa Rooms (4 in total).
Mashirano on the 9th floor and Hamasuisho on the 8th floor have open-air baths (hot spring).
Nami no Aya on the 6th floor has rooms with “Mirabath”.
* None of the rooms in the annex Hanatemari have baths.
* The standard ReFa Rooms have only a walk-in shower room.

We have Japanese-style rooms, Japanese-style rooms with beds, and Western-style rooms.

We will do our best to accommodate your request, but we cannot guarantee it.

For guests having dinner in their room, your bedding will be prepared after the meal.
For guests eating at the restaurant or using a private dining room, your bedding will be prepared during dinner.
For guests only eating breakfast or staying without meals, a staff will come to lay out the futon bedding in order between 17:30 and 20:00.

Unfortunately, pajamas are not available. However, you may use a Yukata as your sleepwear.

Unfortunately, we cannot do that. Please also refrain from attaching your own decorative items to the walls of the guest room.

It depends on the plan you have reserved.
There are 4 restaurants: 5F Restaurant “Waku Waku” / 5F Private Dining Room / 8F Dining room “Aoi” / In-room dining.

Dinner is served from 18:00 to 21:00 (last entry is at 19:30).
Summer dinner buffet starts at 17:30 and 19:30.
Breakfast is served from 7:00 to 9:00 (last entry is at 8:30).

You can enjoy the following seafood.
From October to March: spiny lobster, grouper, and slipper lobster.
From March to May and September to October: whitebait.
From June to October: sweetfish.

If you notify us of your allergies at least 3 days prior to your stay, we will do our best to accommodate you.
As ingredient allergens such as wheat, soybeans, and seafood may be contained in seasonings and soup stocks, we may not be able to accommodate all requests.
Guests with serious symptoms are welcome bring their own allergy-friendly foods (ready-to-eat meals, frozen food, etc.).
Please let us know at the time of reservation.

If you notify us at least 3 days before your stay, we will replace sashimi with another cooked menu.

Yes, you can.
Fresh fish is available until 17:30, and other dishes until 19:45.
Please note that there may be cases where the ingredients are not in stock.

If you contact us at least two days before your stay, we will arrange it for you.

12cm cake (size 4) 3,630 yen
Heart-shaped cake 3,630 yen
15cm cake (size 5) 4,180 yen
18cm cake (size 6) 5,280 yen
*Messages can be up to 15 characters.
*Please let us know when you would like it to be served.
If you do not have any requests, we will serve it at the end of your dinner.
For plans that do not include dinner, we will prepare the cake in your room's refrigerator in advance.
*Unfortunately, allergy-friendly cakes are not available.
*You can bring your own cake. If you require tableware and cutlery, we can provide them for an additional fee of 550 yen.

For guests staying multiple nights, the dinner menu will be different from the first night.